FREQUENTLY ASKED QUESTIONS

Have a question? Take a look through our most common questions below. 

Can I order caps direct from Richardson?

Richardson follows a controlled distribution policy and does not sell directly to the consumer. Our products are available only through authorized dealers, distributors, and resellers in the apparel and headwear business.


If you are looking for a place to buy our products, please use our Dealer Locator on this website.


Can I become an authorized Richardson dealer?

If you are a dealer, distributor or reseller of apparel and headwear and would like to apply for a direct account, please go to our Becoming an Authorized Dealer page.


How long does it take to get a custom decorated cap?

Lead times for custom decoration vary depending on the decoration type and quantity. Please visit our  Decoration Lead Times page for the most up-to-date information.


Does Richardson offer free shipping?

In order to keep our pricing as low as possible, we do not offer free shipping. We do have distribution centers and wholesale partners spread around the county to help reduce shipping cost and delivery times.


How can I get a sample of a Richardson product?

Samples, questions and orders can be obtained by contacting your nearest authorized Richardson dealer.


Where are Richardson products produced?

Richardson is a global company and produces products around the world, including the US. We do most of our customization work at our decoration facilities in Oregon, Texas and Ohio. We have long standing partnerships with the best suppliers that produce and follow our manufacturing specifications and code of conduct.


Can I wash my Richardson cap?

Yes, but we recommend you simply buying a new one! If you choose to wash your favorite cap, it’s best to hand wash and spot treat your cap with warm water and a light laundry detergent or OxiClean..

  • Use a soft toothbrush or other small scrubber to rub the cleaner into the fabric.
  • Rinse with warm water but don't submerge.
  • Pat down with a towel to get rid of excess moisture while retaining the shape of the hat, and being gentle with logos.
  • Air dry the cap on some sort of container (coffee jar, canister, a balled-up towel, etc.). This will ensure the hat’s shape stays true and doesn’t crinkle up. If you want to speed things up, use a small fan to blow air over it, or a hairdryer on the low setting.

 

Why is there a difference in color from one cap to the next?

We work hard to ensure color accuracy and consistency, but our caps are handmade and slight color variations are to be expected. Color variations can occur in the dyeing process from batch to batch and we can not guarantee fill in orders will match the previous cap exactly.


Why does one cap fit different from another?

Our caps are hand made and slight size variations are normal and to be expected.


How do I get information about Richardson products?

Please go to our product pages on our website where you will find detailed information about the products we offer. If you have addition questions, need a quote, or place an order you can contact your local authorized Richardson dealer. .