FREQUENTLY ASKED QUESTIONS

Have a question? Take a look through our most common questions below. 

Can I order caps direct from Richardson if I'm the consumer?

Richardson follows a controlled distribution policy and does not sell directly to the consumer. Our products are available only through authorized dealers, distributors, and resellers in the apparel and headwear business.


We are happy to get you in touch with a local dealer who could get you a detailed quote, answer your questions, and place your order. Please go to our Dealer Locator and complete the form. We will get you in contact with an authorized reseller in your area.


How can I become a Richardson dealer or open an account?

Richardson follows a controlled distribution policy and only opens account for businesses that meet our requirements. We have open enrolment periods throughout the year that varies based on market circumstances. For a list of requirements and more information please go to our Becoming an Authorized Dealer page.


How long does it take to have a custom cap decorated?

Our decoration lead times vary depending on the decoration type and market demand. Please visit our Decoration Lead Times page for the most up-to-date information.


Does Richardson offer free shipping?

In order to keep our pricing as low as possible, we do not offer free shipping on orders at any quantity. But we have invested in new distribution centers and partners to help reduce shipping cost and delivery times for all regions of the country.


How can I get a sample of a Richardson product?

Samples, questions and orders can be obtained by contacting your nearest authorized Richardson dealer.


Are Richardson caps made in the United States?

Richardson is a family owned and operated company with our headquarters located in Springfield, Oregon. We are proud to say that we have partnered with our overseas factories for the past 50 years and have built a great relationship building a great fitting cap. All our custom and stock decoration is done on sight in our Oregon, Ohio, and soon to be Texas facilities.


How do I wash my Richardson cap?

It is best to hand wash and spot treat your cap with warm water and a light laundry detergent or OxiClean.


  • Use a soft toothbrush or other small scrubber to rub the cleaner into the fabric.
  • Rinse with warm water but don't submerge.
  • Pat down with a towel to get rid of excess moisture while retaining the shape of the hat, and being gentle with logos.
  • Air dry the cap on some sort of container (coffee jar, canister, a balled-up towel, etc.). This will ensure the hat’s shape stays true and doesn’t crinkle up. If you want to speed things up, use a small fan to blow air over it, or a hairdryer on the low setting.

 

Why is there a difference in color from one cap to the next?

Richardson take great pride in providing the best products on the market. We use quality control checks throughout or manufacturing processes to insure our products are within our strict tolerances and guidelines. In the textile industry variations are inherent with any fabric during the dyeing process and we cannot guarantee color shades will always match. Prolonged exposure to light or moisture may cause fading or discoloration and is not a defect in the product. Slight imperfections in pigment-dyed and garment-washed caps are a natural feature of those styles.


Why does one cap fit different from another?

We continue to try and get the same construction, shape and fit out of all our factories that meet our strict manufacturing tolerances, but there's always going to be some difference between factories, and even between production lots from the same factory. Slight differences in fit is a natural process of textile manufacturing.


How do I get information about Richardson products?

Our product pages on our website have detailed information about the products we offer. If you have addition questions, need a quote, or place an order you can contact your local authorized Richardson dealer. For any other reasons you can reach us directly after completing our Inquire Form.