FREQUENTLY ASKED QUESTIONS
Can I order caps direct from Richardson if I'm the consumer?
Sorry, Richardson follows a controlled distribution policy and only sells to authorized dealers, distributors and resellers.
How do I find an authorized dealer to place orders or for questions?
Go to our Dealer Locator and fill out the form with your city, state, zip code and the type of product you are interested in. We will get you in contact with an authorized reseller in your area.
How can I get a sample of Richardson caps?Samples, questions and orders can be obtained by contacting your nearest authorized Richardson cap dealer. You can get this information by emailing us at email@example.com and we’ll send you the information.
How can I become a Richardson dealer or open an account?
Richardson follows a controlled distribution policy and only opens account for businesses that meet our requirements. For a list of requirements and more information go to Becoming an Authorized Dealer.
How long does it take to have a custom cap decorated?
Our decoration lead times vary depending on the decoration type. Please visit our Decoration Lead Times page for the most up-to-date information.
Are Richardson caps made in the United States?
Richardson is a family owned and operated company with our headquarters located in Springfield, Oregon. We are proud to say that we have partnered with our overseas factories for the past 50 years and have built a great relationship building a great fitting cap. All our custom and stock decoration is done on sight in our Oregon, Ohio, and soon to be Texas facilities.
How do I wash my Richardson cap?
It is best to hand wash and spot treat your cap with warm water and a light laundry detergent or OxiClean.
- Use a soft toothbrush or other small scrubber to rub the cleaner into the fabric.
- Rinse with warm water but don't submerge.
- Pat down with a towel to get rid of excess moisture while retaining the shape of the hat, and being gentle with logos.
- Air dry the cap on some sort of container (coffee jar, canister, a balled-up towel, etc.). This will ensure the hat’s shape stays true and doesn’t crinkle up. If you want to speed things up, use a small fan to blow air over it, or a hairdryer on the low setting.